You have the right to exchange or return the product ordered from the e-store within 14 days. The 14-day period starts from the receipt of the product.
Returns are free of charge, but in order to withdraw, it is necessary to send information to the e-mail address firstname.lastname@example.org
Sample withdrawal / exchange email:
Name of the buyer
In the case of partial return, the product code or product codes of the returned goods
In case of exchange, the product code of the new goods
Reason for return
2. Return of goods
When returning the goods, the principle applies that the return takes place in the same way as the goods were delivered to the buyer:
Return via parcel machine
You can return the products received from the Omniva parcel machine via the parcel machine using the return code sent by SMS (you will find this in the package arrival notification). The return will reach the e-shop within 3 working days.
You can return products received from the Itella SmartPOST parcel machine via the parcel machine, using the same door code as when receiving the parcel. The return will reach the e-shop within 3-7 working days.
Return by courier
When returning with Omniva courier service, write to us at email@example.com The return will reach the e-shop within 3 working days.
The Seller shall transfer the returned Product / Products, including the delivery costs incurred by the Customer, back to the Customer’s current account within 14 days from the receipt of the withdrawal application. The Customer is obliged to deliver the returned goods to the Seller within 14 days of sending the withdrawal application. The e-shop may refuse to make refunds until the returned product (s) has been returned or the buyer has provided proof that it has returned the item, whichever is earlier. Returnable The product must not be used, damaged, dirty or otherwise traced. The product must be complete (include the product packaging and all items included in the product packaging – manual, certificate, etc.).
If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the e-shop has the right to reduce the refundable fee according to the decrease in the value of the goods.